Common Zoom problems and how to fix them – Before you begin

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Top Tips To Improve Audio Quality in Your Zoom Meetings | University IT

 
Zoom might encounter sound issues on your Android device if you have accidentally muted your phone’s speaker or disabled the in-app speaker. None of the fixes require technical knowledge. Zoom camera not working; Zoom audio not working; Zoombombing; Missing features.

 

Zoom issues and how to fix them – Android Authority

 

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Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. Hi jmansur! What device are you using? Hey Bri – I have the same issue and I’m on a Mac desktop. Twice now I’ve tried to initiate zoom meetings and neither time could we hear eachother. None of us are muted and my speaker and mic test worked. Is there a solution to this?

I’m having a similar problem, but others can hear me. I can’t hear them. The sound test shows no problems. All other audio on my laptop works fine. I’m using Windows I never did. Works with other people so I’m going with it’s some kind of problem on their end like they don’t know how to use Zoom and “turn on” their speakers and mic I kinda gave up.

If the sound check works fine, doesn’t that prove the speakers and mic are on and operational? And if sound on other apps work, but not Zoom, doesn’t that indicate trouble on Zoom’s end?

Not sure how that’s a user problem. I have the same issue and am using Windows 10 on a Toshiba laptop. The Zoom camera, speaker, and microphone test worked, but no audio can be heard by me or my participant during the meeting, even though our microphones are unmuted we can see each other. Today I was in a meeting, all was working fine, suddenly I could not hear the others and could not tell if they could hear me.

JBL Charge 3 for speaker and microphone. Tried changing to my computer’s inherent sound devices, no change. Audio tests normal. Disconnected and reconnected and still no sound. Can’t find a reason for this behavior. This just started for me as an issue recently. I am on a new Windows 11 Microsoft Surface Pro 8 with updated drivers and operating system. I’m having the same problem on Mac OS Trying to use the Zoom chatbot is making me want to scream: I can’t find my host key, and the bot keeps sending the code I need to get into my profile to an obsolete email address.

I have an important meeting tonight, and no way to fix the problem. Thinking of switching to another online meeting service. I have been having the exact same problem on my MacBook with Monterey When setting up my audio, I can hear the test tone through my speakers and I can hear the test playback of what I say in the microphone. But once I join, I cannot hear anyone else.

Nor can they hear me. Others still cannot hear me. Mac OS12 Monterey – Same problem. We can connect and see each other and can use the chat function, but no audio even though we each ran the test and it showed everything is okay. ZOOM – what is your reply?? I found a solution to this that was really a user error, possibly related to a change in Zoom or just me being daft. Why did I and possibly others repeatedly miss these obvious steps? If you do not setup Zoom to join audio automatically, the button in the lower left corner of Zoom will ask you to “Join Audio” with a little up arrow.

When I click the “little up arrow” it brings up setting choices, I would sometimes change the settings but always test them and then close the window. Since my audio was not working in the call, I would retest my settings or try different settings. When I close the that window, I expected to join audio, but looking at the button, it is still prompting me to join audio. Thus, choosing “Join Audio” then “Join with Computer Audio” is the only way to get audio working reliably.

I always choose for them to join automatically when I set it up. Thanks for being the ONE person with an answer that seems legit. I had given up and just kept doing what I was doing. I’m having exactly the same problem. It’s really frustrating. It never used to be an issue until last week. I have to leave and come back again to get my sound working, even though the test worked fine before hand.

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Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Re: Audio works on test speaker and microphone but Audio works on test speaker and microphone but participants can’t hear me nor can I hear them.

My tests work fine speaker and mic, but when my participants join, they can’t hear me and I can’t hear them. All forum topics Previous Topic Next Topic. Bri Zoom Moderator. MLDavis Observer. In response to Bri. In response to pamelalvdiaz. I am having the same problem, did you hear back from support?

In response to bmoss In response to MLDavis. SAB1 Observer. Bri do you have a fix for this issue? In response to SAB1. Did you ever hear back from support on this? Having same issue. Sorry, forgot to say on Windows Lisabe Listener. In response to nitmd. I’m having the same issue on Windows In response to Lisabe CarolKa Observer. In response to jnader. Thank you for this solution! Will give it a try later today. Post Reply.

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None of the fixes require technical knowledge. Zoom camera not working; Zoom audio not working; Zoombombing; Missing features. Hi, I am a new user to zoom. Can anyone give me advise on audio setup for a meeting for a group of non technical older homeowners. Zoom might encounter sound issues on your Android device if you have accidentally muted your phone’s speaker or disabled the in-app speaker.

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